MAINTENANCE PROGRAMME

Altius's Maintenance Program helps customers to maximize the value and return on their software investment.

Here are the top three reasons why customers sign up for the Altius Maintenance Program:

Global technical support

Global Technical Support via telephone, email and our own "Remote Control" software, which makes us to reach directly on your desktop. We provide 12 hours of support coverage per day, Monday to Saturday, no matter where you are.
Altius is known for delivering high quality, personalized technical expertise and support. Our support team is specialized in solving issues related to working with large volume datasets, and always goes the extra mile in helping our customers meet their project data challenges.

Four annual software releases and upgrades

All software upgrades are provided at no extra cost. Maintenance Program customers receive continual product upgrades and enhancements, and they are guaranteed that all their Altius products are thoroughly tested to work together within the same version.
Altius's development program includes 4 releases of our core system per year. Interim upgrades are available online. These upgrades keep you up-to-date with advances in technology and provide continual enhancements.

Customer input in product development

Altius has a strong track record of responsiveness to customer needs. Customer input on enhancements and development priorities is collected, tracked and acted upon in the formulation of our future product and service directions. Our research and development program is supported by an in-house team of dedicated developers.